Customer Service Requires Serviceable Customers

Customer Service Requires Serviceable Customers

Quality Customer service is what every company should strive to maintain. From the largest conglomerate to the smallest LLC or contractor, without customers there is no business. Regardless of the product, customers want to be treated as if they are the only one...
Is your site secure and functional?

Is your site secure and functional?

“Updates are over-rated.” “Developers just want to add some new ‘bells and whistles’ to the product making it more flashy.” “What’s the point? It works fine and has for a long time.” “Updates aren’t really needed unless something breaks. Besides, I get updates on my...
“Hey can I pick your brain on something?”

“Hey can I pick your brain on something?”

If I had a dollar for every time I heard this I would not need to work a day in my life. What you are being asked is to provide the skills and expertise you have developed for free because of friendship.  Immediately, the guilt factor kicks in and you think, well they...
The continuing saga of dealing with GoDaddy Hosting

The continuing saga of dealing with GoDaddy Hosting

Here I am.  Another three hours of playing “answer the script” for the Godaddy Hosting expert in the support chat box.  The last time it was because they couldn’t give me access to change mx records for a client that had Office365 email but hosted at Godaddy. Before...
But it worked yesterday!

But it worked yesterday!

You wake up in the morning get that first cup of coffee, check your email to see what’s going on and find out there is a problem with your website. Surely it’s operator error, you think as you fire up the computer to see. And there it is. An error. Or...